How We Can Help
In order to fully support our customer base, CIS Oncology has a dedicated support desk consisting of a team of IT professionals who have over 40 years application, database and Crystal reporting experience. Our support team work hand in hand with customers in all aspects of support for the ChemoCare solution and offer a highly commended service to the CIS family.
The support team are customer focused and work to resolve all customer issues in a timely basis, with over 80% of calls answered during the first phone call. The support team are instrumental in the following areas:
- Customer installations
- Interface and User Acceptance Testing
- Call error handling
- Queries and FAQ's
- Logging of enhancement requests with Product Management
CIS Healthcare provide a customer support service which can be contacted via email or phone. The contact information is as follows:
Tel: +44 (0)845 070 8969*
Fax: +44 (0)2895 600865
The support service runs during contracted support hours and is available to assist with all support and maintenance tasks.
*Calls to this number cost 2p per minute plus your phone company's access charge