We can assist you with a wide range of issues, including advice in the following areas:
- Customer installations
- Interface and User Acceptance Testing
- Call error handling
- Queries and FAQs
- Configuration options
- Clinical use
- Logging of enhancement requests with Product Management
Contact our support team
You can contact our customer support service via email or phone, using the details below:
Help Desk
Email: cis.support@cis-healthcare.com
Tel: +44 (0)845 070 8969*
Fax: +44 (0)2895 600865
Please note: The support service runs during contracted support hours and is available to assist with all support and maintenance tasks.
*Calls to this number cost 2p per minute plus your phone company’s access charge.
Training
Bespoke training for your organisation
To get the most from ChemoCare, understanding how to use the system and access all of its many features is key. That’s why our expert team at CIS Oncology always provides in-depth training to our clients when the technology is being installed. We also provide additional training to bring you up to speed with any updates and improvements to the technology and we can train new staff who join your organisation in using the system too.
We provide:
Core ChemoCare training
All of our training is delivered to suit the needs of your specific organisation and can be done onsite or remotely, as preferred, supported by our specially adapted e-learning package.
Each training session focuses on helping your organisation use ChemoCare most efficiently and effectively, ensuring that your staff have all the skills they need to benefit from our innovative technology. All training content is planned and agreed with you in advance of the sessions, so you know exactly what to expect.
Core ChemoCare training
The standard training plan for this session looks at all functions of the system which are relevant to nursing tasks.
- Session duration: Two hours*
*Please note that if you’re using ChemoSchedule then the session lasts for three hours.
This session is aimed at any user responsible for prescribing treatment, including nurses and pharmacists.
- Session duration: Three hours.
This session is aimed at pharmacy technicians and pharmacists, with specific focus on our worksheets and labels feature as well as general system use.
- Session duration: Three hours.
This session is aimed at anyone undertaking User Acceptance Testing
- Session duration: Three hours.
This training is aimed at anyone who is involved with configuration of the ChemoCare system. It’s recommended that training is delivered to up to three users at a time. Please note that the content has been designed with the assumption that all governance arrangements for the system are already in place and known to those attending training.
- Session duration: Two three-hour sessions.
- Session one is an introduction to the system and includes setting up new users, security matrix, drug file configuration, code lists and multi-pharmacy configuration etc. Session two covers how to build cycles and protocols**It is recommended that participating user’s complete session one before session two.
This session is aimed at users who will be configuring the ChemoSchedule functionality within the system. It assumes the user is already familiar with ChemoCare.
- Session duration: Four hours.
Aimed at those who use ChemoCare to manage patient medication.
- Session duration: Two hours.
Clinical Process Reviews
At CIS Oncology we also provide bespoke training through Clinical Process Reviews to help organisations maximise the potential of ChemoCare within a constantly changing working environment.
With chemotherapy services constantly undergoing review, in line with national and local requirements, it can be difficult to consider how best to use ChemoCare features to support your service needs. Our expert team therefore stays up to date with industry developments and looks at how best our system can work for you in this constantly shifting landscape.
We do this by reviewing your current clinical process and then identifying how you can derive the most benefit from ChemoCare based on your specific needs.
Our Clinical Process review involves:
- Visiting your organisation to view your patient and prescription pathway so we can understand your current process, your goals and any specific issues you want to address.
- Our expert team will then produce a report with tailored advice about how your organisation can use ChemoCare most effectively. It also ensures that this involves minimal disruption on your busy staff time in redefining system use.
For more information about our training packages call us on +44 (0)2895 600 855 or email: sales@cis-healthcare.com
What our clients say
