We can assist you with a wide range of issues, including advice in the following areas:
- Customer installations
- Interface and User Acceptance Testing
- Call error handling
- Queries and FAQs
- Configuration options
- Clinical use
- Logging of enhancement requests with Product Management
Contact our support team
You can contact our customer support service via email or phone, using the details below:
Help Desk
Email: cis.support@cis-healthcare.com
Tel: +44 (0)845 070 8969*
Fax: +44 (0)2895 600865
Please note: The support service runs during contracted support hours and is available to assist with all support and maintenance tasks.
*Calls to this number cost 2p per minute plus your phone company’s access charge.
Core ChemoCare training
Clinical Process Reviews
At CIS Oncology we also provide bespoke training through Clinical Process Reviews to help organisations maximise the potential of ChemoCare within a constantly changing working environment.
With chemotherapy services constantly undergoing review, in line with national and local requirements, it can be difficult to consider how best to use ChemoCare features to support your service needs. Our expert team therefore stays up to date with industry developments and looks at how best our system can work for you in this constantly shifting landscape.
We do this by reviewing your current clinical process and then identifying how you can derive the most benefit from ChemoCare based on your specific needs.
Our Clinical Process review involves:
- Visiting your organisation to view your patient and prescription pathway so we can understand your current process, your goals and any specific issues you want to address.
- Our expert team will then produce a report with tailored advice about how your organisation can use ChemoCare most effectively. It also ensures that this involves minimal disruption on your busy staff time in redefining system use.
For more information about our training packages call us on +44 (0)2895 600 855 or email: sales@cis-healthcare.com
What our clients say

