Support & Training

Expert backup when you need it

Support

As part of our commitment to supporting our clients at every stage of their ChemoCare experience, we have a dedicated technical and clinical support team who are on hand to help at any time.

Our IT and healthcare professionals have decades of experience in the areas of application, database and Crystal reporting, so can assist with any issues that you might have. Always friendly and approachable, our support team will answer any questions you have about ChemoCare, offering tailored help and advice.

We always do our best to resolve any issues as quickly as possible, for your convenience, with each call logged and a first response usually given within a 15-minute window.

We can assist you with a wide range of issues, including advice in the following areas:

  • Customer installations
  • Interface and User Acceptance Testing
  • Call error handling
  • Queries and FAQs
  • Configuration options
  • Clinical use
  • Logging of enhancement requests with Product Management

Contact our support team

You can contact our customer support service via email or phone, using the details below:

Help Desk

Email: cis.support@cis-healthcare.com
Tel: +44 (0)845 070 8969*
Fax: +44 (0)2895 600865

Please note: The support service runs during contracted support hours and is available to assist with all support and maintenance tasks.

*Calls to this number cost 2p per minute plus your phone company’s access charge.

Training

Bespoke training for your organisation

To get the most from ChemoCare, understanding how to use the system and access all of its many features is key. That’s why our expert team at CIS Oncology always provides in-depth training to our clients when the technology is being installed. We also provide additional training to bring you up to speed with any updates and improvements to the technology and we can train new staff who join your organisation in using the system too.

We provide:

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Core ChemoCare training

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Clinical process reviews

All of our training is delivered to suit the needs of your specific organisation and can be done onsite or remotely, as preferred, supported by our specially adapted e-learning package.

Each training session focuses on helping your organisation use ChemoCare most efficiently and effectively, ensuring that your staff have all the skills they need to benefit from our innovative technology. All training content is planned and agreed with you in advance of the sessions, so you know exactly what to expect.

Core ChemoCare training

Standard training sessions can be purchased for the following healthcare professionals:

 

Clinical Process Reviews

At CIS Oncology we also provide bespoke training through Clinical Process Reviews to help organisations maximise the potential of ChemoCare within a constantly changing working environment.

With chemotherapy services constantly undergoing review, in line with national and local requirements, it can be difficult to consider how best to use ChemoCare features to support your service needs. Our expert team therefore stays up to date with industry developments and looks at how best our system can work for you in this constantly shifting landscape.

We do this by reviewing your current clinical process and then identifying how you can derive the most benefit from ChemoCare based on your specific needs.

Our Clinical Process review involves: 

  • Visiting your organisation to view your patient and prescription pathway so we can understand your current process, your goals, and any specific issues you want to address.
  • Our expert team will then produce a report with tailored advice about how your organisation can use ChemoCare most effectively. It also ensures that this involves minimal disruption on your busy staff time in redefining system use.

For more information about our training packages call us on (028) 9560 0855 or email: sales@cis-healthcare.com

What our clients say

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Since we went ‘live’ in September 2020, and started the training roll-out, we are pleased with the additional functionality the upgrade has provided. Training has been delivered remotely via software platforms due to social distancing restrictions and this methodology has been efficient and successful. Feedback from end users has been positive and many clinicians prefer the new format.

Tracy Parry
Lead Cancer Services Pharmacist
Betsi Cadwaladr University Health Board

It has taken significant collaborative effort from all parties to achieve this milestone; we look forward to fully utilising the additional functionality and the upgraded software.

Dr Vikash Dodhia
Senior Site Manager and Business Management Pharmacist
East and North Hertfordshire NHS Trust

Achieving 100% live protocols represents a significant milestone for our team. We're keen to continue to maximise the Dudley Group’s use of the advanced configuration options and functionality available in ChemoCare Version 6.

Joe Whittle
Interim Principal Pharmacist
Dudley Go Live

We are pleased to announce that Airedale NHS Foundation Trust has now gone live with the planned upgrade to Chemocare V6. The clinical and IT teams at the Trust worked closely with the project team at CIS Oncology to deliver the project within the planned timeframe. The upgraded system will allow us to continue to develop our chemotherapy service and deliver on the new SACT v3 database. We are very happy with the support and project management offered by CIS which meant that the upgrade ran smoothly.

Carl Booth
Lead Pharmacist
Airedale General Hospital